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FAQ
What is the estimated delivery time?
1-3 business days between 12pm to 8pm for Cairo and Giza.
4-7 business days for the rest of Egypt.
A delivery associate will contact you when your order is ready.
How to place an order?
Choose the item, size, and color
Click on '' Add to cart '', a new window will appear,
Click on '' Continue shopping'' to add other items,
OR
Click on '' Proceed to Checkout '' & add your personal information,
Click on '' Continue Shipping ‘‘to confirm your address,
Click on '' Continue Payment '',
Choose your payment method & add a promo code if available,
Click on '' Complete Order “.
Congrats! You placed an order!
What are the Installment options?
We offer installments through Bank Installments, valU, Forsa and Souhoola
Can I edit/cancel my order?
Yes, you can cancel or edit your order after placing it as long as it hasn’t been shipped.
What is your Return/Refund policy
You can return the Order/ Item within 14 days of receiving your order.Returns in Cairo & Giza takes up to 5 business days to pick up the item and 2 more days for the quality check.Returns at all other governments take up to 7 business days to be picked up and 2 more days for the quality check.The returned item should be in the same delivery condition and with its box.
Refund will be done in case of return or cancellation.Amounts get refunded on the same payment method if you’ve used an online method.In case you paid your order Cash on delivery you will be able to choose either get your refund on VF cash wallet or your bank account.Return and shipping fees are non-returnable.
What are the non-returnable items?
The below products cannot be returned to ensure the safety of our Wayup Sports clients
-Swimwear, hats & socks.
-Water flasks& bottles
-Items used, ironed, worn, washed, altered, damaged, or not in their original condition.
-Shoes that are not returned in their original box.
-Items whose brand tag or price tag has been removed.
How do I contact you?
You can contact us through:
-Our social media channels:
Facebook: WayUp Sports or https://www.facebook.com/wayupsport
Instagram page: wayupsports_ or https://www.instagram.com/wayup_sports/
-Or you can send us an E-mail at:
support@wayupsports.com from 9AM to 12AM.
-You can also call us from 10am to 6pm on:
01203666691.
- Social media channels are available for chats from 10am- 12am