Birkenstock!
Last Pieces | Clearance Sale!
Must-Have!
COLE HAAN NEW IN!
Adizero EVO SL!
Pepla New Arrivals!
Padel Essentials!
Fitness Supplements!
Gear Up!
HIDDEN OFFERS!
FAQ
Our support operating hours are from 9 AM to 12 AM daily on all social media platforms, or call us from 9 AM to 6 PM from Sunday to Thursday
Average answer time: instantly
What is the estimated delivery time?
-3-5 business days Cairo and Giza.
-4-7 business days for the rest of Egypt.
-A delivery associate will contact you on the shipping day of your order.
How to place an order?
-Choose the item, size, or color.
-Click on '' Add to cart '', a new window will appear.
-Click on '' Continue shopping'' to add other items.
OR
-Click on '' Proceed to Checkout '' & add your personal information.
-Click on '' Continue Payment ''.
-Choose your payment method & add a promo code if available.
-Click on '' Complete Order “.
-Congrats! You placed an order!
What are the Installment options?
We offer installments through bank installments, valU, Souhoola, Premium Card and Forsa.
Can I edit/cancel my order?
Yes, you can cancel or edit your order after placing it as long as it hasn’t been shipped.
What is your Return/Refund policy
You can return the Order/ Item within 14 days of receiving your order.
Return Period
Cairo, Giza and Other Governorates: 5–7 working days from the pickup
date (including quality check).
Pickup:
Your item will be collected within 48 hours of submitting your return or
exchange request.
Exchange:
Processing Time:
- Cairo & Giza: 5–7 working days from the pickup date.
- Other Governorates: 7–10 working days from the pickup date.
The exchange process begins once the original item is
collected and passes the quality inspection.
What are the non-returnable items?
The following products cannot be returned to ensure the safety of WayUp Sports customers:
- Swimsuits, caps, head covers and socks.
- Nutritional supplements, sports bras, boxers and water bottles.
- Products that were returned in a condition other than their original condition.
- The previous products are non-returnable and non-exchangeable unless they have a manufacturing defect.
- Shoes that cannot be returned without the original box.
- Products from which the brand or price tag has been removed.
How do I contact you?
Please note that Customer Service is only available through our website. For a prompt response, please get in touch with us through the URL below:
https://wayupsports.com/?ocsw=1
Customers may also reach us through the following channels:
Instagram
@wayup_sports
https://www.instagram.com/wayup_sports/
Email
Info@wayupsports.com
Available from 9:00 AM to 1:00 AM
Social Media Support
Available from 9:00 AM to 1:00 AM






























































































































































































































































































































































































































































































































































































