If you're not completely satisfied with your order, You've got 14 days from the delivery date to submit your request below
Please make sure of the below points:
Products are returned in the original packaging
The product shows no sign of usage (*),
The stamped invoice is attached,
The return process takes up to 7 working days to pick the item and pass the quality check to start the refund process.
- Once your return is eligible as per the above conditions, we will process a refund via bank accounts or telecommunication cash service (VF Cash)
- Cash transactions are not allowed & shipping fees are not refundable in certain cases (Click here)
- Shipping/Return fees are non-refundable unless the Products are faulty.
- Refunds will reflect in your bank account within 14 to 30 days according to the bank policy.
The Exchange is only allowed in the same model & size according to the above conditions
We will be more than happy to assist you.
Customer service working hours:
You're always welcome to call us on +202 01097978985 from 11am to 8pm.
Please contact us through our social media channels from 12pm to 12am
Also through our emails and we will reply back to you within 24 working hours.