How to place orders:
- Please choose color/size
- Add the item to the cart
- Pop-up will appear, please click on proceed to checkout
- A new page will appear, please insert your info, Email- Name- Address- Phone
- Continue to the payment method (How it works)
- Confirm the order
After you place an order, you will receive an email from us confirming that we have received your order.
All orders are shipped from www.wayupsports.com via one of our courier services companies to anywhere in Egypt once the order is confirmed
We will be more than happy to assist you.
Customer service working hours:
You're always welcome to call us on +202 01097978985 from 11am to 8pm.
Please contact us through our social media channels from 12pm to 12am (Icons)
Also through our emails and we will reply back to you within 24 working hours.
What if my product is faulty?
Please call our Customer Service.
We will examine the case to verify the defectiveness and get back to you as soon as possible.
In any case, the return request must be executed within 14 days from delivery.
What if I was sent the wrong item?
Oops! This is our mistake and we apologize. Please call our Customer Service; we will guide you through the return process (conditions above apply).
Due to their special features, some of our items have to fulfil certain criteria to be returned:
-Socks: It cannot be returned.
-Accessories: must be returned with the bag or the original cardboard packaging intact.
- The return fees varies depending on the location. If you received a different item from the one you ordered or a wrong size, no return fees will be applied.
- We do not accept returned item(s) without submitting a return request first and it gets approved from our side.
- Upon approval of your returned request and verification of the item(s), the returned item will be eligible to a refund.
- The refund amount will not include the delivery fees in special cases outside of the free delivery option.
- In case your returned item(s) was not eligible to our return policy neither to the refund policy, the item(s) will be shipped back to your address.
- In case of receiving a physically damaged product(s) from the courier, the incident should be reported within 2 days starting from the delivery date (including the regular and national holidays) to be able to take the proper action, reporting past this period will not be valid.