Shipping & Delivery Policy
1- All orders are shipped from wayupsports via an express shipping company to all parts of Egypt.
2- After submitting the order, you will receive an email with the order number and that it has been confirmed by us, so it is necessary to add your email when registering the order to receive details of your shipments and the latest updates on them.
3- Shipping costs are determined based on your location and the products in the order. The delivery value may vary in the same order based on the number of pieces, the difference between the seller for each piece, and the weight of the shipment.
4- You cannot open your order and then return it immediately with the shipping representative once received, but if you encounter a problem and would like to return or exchange your order, please follow our return policy.
5- You can return your shipment or replace the size of any product in your order within only 14 days of receipt.
6-In case you received a wrong/defective item we are really sorry for this. You need to contact us within 48 hours of receiving the item to help you with this matter.
7- Shipping, return or exchange costs are deducted from the order value or accounted for by the customer and are non-refundable in case of return.
Delivery takes place within one working day to a maximum of 3 working days in Cairo and Giza.
And within a maximum of 3 to 5 working days in the rest of the governorates.
You have the right to cancel your order at any time, but you must tell us the reason for the cancellation so that we can inform the relevant department to confirm your cancellation of the shipment.
In the case of prepaid orders, the amount of the canceled order will be refunded to the same payment method within 3 to 14 working days as a maximum.
You can contact us at:
Customer service number:
01203666691 daily except Friday from 10 am to 6 pm.
Or on social media pages (Facebook and Instagram) daily from 10 am to 12 am.
Or by email: email@example.com daily