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FAQ
Our support operating hours are from 9 AM to 12 AM daily on all social media platforms, or call us from 9 AM to 6 PM from Sunday to Thursday
Average answer time: instantly
What is the estimated delivery time?
-3-5 business days Cairo and Giza.
-4-7 business days for the rest of Egypt.
-A delivery associate will contact you on the shipping day of your order.
How to place an order?
-Choose the item, size, or color.
-Click on '' Add to cart '', a new window will appear.
-Click on '' Continue shopping'' to add other items.
OR
-Click on '' Proceed to Checkout '' & add your personal information.
-Click on '' Continue Payment ''.
-Choose your payment method & add a promo code if available.
-Click on '' Complete Order “.
-Congrats! You placed an order!
What are the Installment options?
We offer installments through bank installments, valU, Souhoola, Premium Card and Forsa.
Can I edit/cancel my order?
Yes, you can cancel or edit your order after placing it as long as it hasn’t been shipped.
What is your Return/Refund policy
You can return the Order/ Item within 14 days of receiving your order.
Return to Cairo and Giza takes a maximum of 3 to 5 working days, including the quality check period of the product.
It takes 5 to 7 working days for the rest of the governorates, including the quality check period of the product.
The returned item should be in the same delivery condition and with its Box/Label.
-Refund will be done in case of return or cancellation.
Amounts get refunded on the same payment method if you’ve used an online method
-If you paid your order Cash on delivery, you can choose to get your refund on Vodafone, Etisalat, Orange, or WE Cash within 3 to 5 working days.
-Return and shipping fees are non-Refundable.
What are the non-returnable items?
The following products cannot be returned to ensure the safety of WayUp Sports customers:
- Swimsuits, caps, head covers and socks.
- Nutritional supplements, sports bras, boxers and water bottles.
- Products that were returned in a condition other than their original condition.
- The previous products are non-returnable and non-exchangeable unless they have a manufacturing defect.
- Shoes that cannot be returned without the original box.
- Products from which the brand or price tag has been removed.
How do I contact you?
You can contact us through:
-Our social media channels:
Facebook: WayUp Sports or https://www.facebook.com/wayupsport
Instagram page: wayupsports_ or https://www.instagram.com/wayup_sports/
-Or you can send us an E-mail at:
Info@wayupsports.com from 9AM to 12AM.
-You can also call us from 10am to 6pm on:
00248808060.
- Social media channels are available for chats from 10am- 12am
What is WayUp Club?
The WayUp Club is a loyalty program designed to reward our valued customers for their continued support. By joining the program, you can earn points for your purchases and redeem them for exciting rewards and benefits.
To learn more check this link